Privacy Policy | Campden Instruments

Campden Instruments Ltd ("We") are committed to protecting and respecting your privacy.

This policy (together with our terms of use and any other documents referred to on it) sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us. Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it. By visiting www.campdeninstruments.com, you are accepting and consenting to the practices described in this policy.

For the purpose of the Data Protection Act 1998 (the Act) and GDPR, the data controller is Greg Prescott.

Information we may collect from you

We may collect and process the following data about you:

Information you give us. You may give us information about you by filling in forms on our site www.campdeninstruments.com (our site) or by corresponding with us by phone, email or otherwise. This includes information you provide when you register to use our site, subscribe to our service, search for a product, participate in discussion boards or other social media functions on our site, enter a competition, promotion or survey, request a quotation, write a product review, download content, register for a webinar and when you report a problem with our site. The information you give us may include your name, address, email address and phone number, financial and credit card information, personal description and photograph.
Information we collect about you. With regard to each of your visits to our site we may automatically collect the following information:
- Technical information, including the Internet protocol (IP) address used to connect your computer to the Internet, your login information, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform;
- Information about your visit, including the full Uniform Resource Locators (URL) clickstream to, through and from our site (including date and time); products you viewed or searched for; page response times, download errors, length of visits to certain pages, page interaction information (such as scrolling, clicks, and mouse-overs), and methods used to browse away from the page and any phone number used to call our customer service number.
Information we receive from other sources. We may receive information about you if you use any of the other websites we operate or the other services we provide. We are also working closely with third parties (including, for example, business partners, sub-contractors in technical, payment and delivery services, advertising networks, analytics providers, search information providers, credit reference agencies) and may receive information about you from them.

Your browser may store some text files of information, referred to as "cookies", on your computer to improve the quality of your visit. In most cases, this information is used by our website to assist you in generating a quote or a purchase, or optionally help you from having to enter the same information on repeat visits to the site. With most Internet browsers, you can erase the information from your hard drive or block all cookies. Please refer to your browser instructions to learn more about how it handles internet cookies. In some cases, portions of our website may not function without the use of cookies.

Statistical data

Campden Instruments Ltd monitors and shares anonymous statistical usage information about our web site with a reputable third-party that enables us to learn which pages and campaigns bring users to our site. No personally identifiable data is required nor collected for this process. These statistical details are not used to for remarketing or advertising purposes. The statistical cookies are as follows:

Statistical Cookies

_ga: Google Analytics Cookie, persists for 2 years
_gat: Google Analytics Cookie, persists for 6 hours
_gid: Google Analytics Cookie, persists for 2 days

Our web hosting company provides us with the ability to view web traffic log files that keeps track of daily visits to our site. These web traffic logs files do not contain any personally identifiable information whatsoever.

Uses made of the information

We use information held about you in the following ways:

Information you give to us. We will use this information:
- to carry out our obligations arising from any contracts entered into between you and us and to provide you with the information, products and services that you request from us;
- to provide you with information about other goods and services we offer that are similar to those that you have already purchased or enquired about;
- to notify you about changes to our service;
- to ensure that content from our site is presented in the most effective manner for you and for your computer;
- where you have published a review or other statements on Campden Instruments Ltd, to identify you and/or company as the author of the content. [You may write to us at any time to remove your review or statement from Campden Instruments Ltd.]
Information we collect about you. We will use this information:
- to administer our site and for internal operations, including troubleshooting, data analysis, testing, research, statistical and survey purposes;
- to improve our site to ensure that content is presented in the most effective manner for you and for your computer;
- to allow you to participate in interactive features of our service, when you choose to do so;
- as part of our efforts to keep our site safe and secure;
- to measure or understand the effectiveness of content and advertising we serve to you and others, and to deliver relevant content and advertising to you;
- to make suggestions and recommendations to you and other users of our site about goods or services that may interest you or them.
Information we receive from other sources. We may combine this information with information you give to us and information we collect about you. We may use this information and the combined information for the purposes set out above (depending on the types of information we receive).

Disclosure of your information

We will not sell your data for any purposes. We may share your personal information with any member of our group, which means our subsidiaries, our ultimate holding company and its subsidiaries, as defined in section 1159 of the UK Companies Act 2006.

We may share your information with selected third parties including:

Business partners, suppliers and sub-contractors for the performance of any contract we enter into with them or you.
Analytics and search engine providers that assist us in the improvement and optimisation of our site.

We may disclose your personal information to third parties:

In the event that we sell or buy any business or assets, in which case we may disclose your personal data to the prospective seller or buyer of such business or assets.
If Campden Instruments Ltd or substantially all of its assets are acquired by a third party, in which case personal data held by it about its customers will be one of the transferred assets.
If we are under a duty to disclose or share your personal data in order to comply with any legal obligation, or in order to enforce or apply our terms of use and other agreements; or to protect the rights, property, or safety of Campden Instruments Ltd, our customers, or others. This includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction.

Where we store your personal data

The data that we collect from you may be transferred to, and stored at, a destination outside the European Economic Area ("EEA"). It may also be processed by staff operating outside the EEA who work for us or for one of our suppliers. Such staff may be engaged in, among other things, the fulfilment of your order, the processing of your payment details and the provision of support services. By submitting your personal data, you agree to this transfer, storing or processing. We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this privacy policy.

Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our site; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.

Your rights

Each user has the right at any time to access (request information) about the personal data we store, and where relevant, a user may request us to rectify (correct details), restrict (cease further) processing personal data or even erasure (full deletion) of stored data. To do so, contact Greg Bosma via email at market@lafayetteinstrument.com. Additional information may be required in order to comply with an individual's requests.

In addition to the previous rights, users have a right to lodge a complaint with an appropriate authority.

Campden Instruments Ltd is for professionals and not intended for use by children. The safety of children is very important to us and so children (under 16 years) should always ask parents for permission before sending personal information to Campden Instruments Ltd, or anyone online.

Links to other sites

There are links to other sites from Campden Instruments Ltd pages that take you to services beyond our control. We are not responsible for the privacy practices of such other sites. We encourage our users to be aware when they leave this site and to read the privacy statements of each and every website that collects personally identifiable information. This privacy statement applies only to data collected by Campden Instruments Ltd.

Access to information

The Act gives you the right to access information held about you. Your right of access can be exercised in accordance with the Act. Any access request may be subject to a fee of £10 to meet our costs in providing you with details of the information we hold about you.

Changes to our privacy policy

Any changes we may make to our privacy policy in the future will be posted on this page and, where appropriate, notified to you by email. Please check back frequently to see any updates or changes to our privacy policy.